Frequently Asked Questions
Everything you need to know about Farm-to-Face skincare.
Are Farmacy products cruelty-free?
Yes, we are proud to be Leaping Bunny certified. We never test our products or ingredients on animals, and we do not sell in countries where animal testing is required by law.
Where are your ingredients sourced?
We pride ourselves on our 'Farm-to-Face' mission. We partner with local farms around the world to source potent, natural ingredients like our signature Honey and Moringa, ensuring they are processed quickly to maintain maximum potency.
What is your return policy?
We want you to love your glow! If you are not satisfied with your purchase, you can return any product within 30 days of the delivery date for a full refund, excluding shipping costs.
How can I track my order?
Once your order ships, you will receive an email confirmation with a tracking number. You can use this number on our website or the carrier's portal to see real-time updates on your delivery.
Are your products safe for sensitive skin?
Most of our products are formulated to be gentle and are allergy-tested. However, since everyone's skin is unique, we recommend checking the full ingredient list on the product page and performing a patch test before full application.
Do you offer international shipping?
Currently, we ship to the United States and select international territories. Please visit our shipping information page for a full list of countries we serve and applicable customs fees.